Custom Rifle Order Policy and Procedures

It is our desire to provide our customers with a unique experience in purchasing your custom rifle. Please print the quotation form and have it available when you telephone. This will let you follow along during consultation when placing your custom order. However, should you so choose, you may "build your own" from the quotation sheet. Just print, select options, sign and submit by fax or mail, keeping a copy for your records.

Upon receipt of the quotation, whether by conference or mail, we will contact you for review. Then, we will assign a quotation number, sign and return for your final approval signature. We will honor all quoted prices if an order and down payment is received within 30 days of the date on the quote. In house engraving is available and priced per pattern. If you wish to employee your own engraver, we will charge a $50 shipping and handling fee. Payment of your firearm in full is required before we ship to an engraver due to their artistic time constraints. Any other work requested during process or at completion, (not included in original quote) will be at shop rate of $65 per hour, i.e. installation of owner procured sights or other additions.

Upon receipt of the numbered quotation with the final signature, along with the deposited payment of the first half of the total value, we will create your custom rifle order in the shop. Vendor acquisitions will begin for your custom rifle. It is due to these acquisitions that $500 (U.S. Currency) is nonrefundable should you cancel your order.

Work will start when all components are on site and, it is at this time we have committed our facilities to build your custom rifle, and your financial commitment is now nonrefundable. When your rifle is complete, usually 8-12 months, you will be notified. Your final payment will then be requested. Please be sure to send a FFL for the dealer to which we should ship along with your final payment if you have not already done so. Once payment clears, your new custom rifle from Ballard Rifle and Cartridge Company, Inc. will be delivered. Please review again all enclosed documentation and perform procedures before "commissioning" with your first shot. It is for your safety and the preservation of your fine custom rifle. These procedures will help assure a maximum of both enjoyment and retention of your rifles value.

If, due to some unforeseen circumstance, you will not be able to provide the last payment and/or take delivery; your rifle will be become the property of Ballard Rifle & Cartridge Company, Inc. and placed in showroom inventory. Ballard Rifle & Cartridge Company, Inc. will be happy to refund your financial investment, less 15% handling fee, upon the sale of your rifle if within six months. An additional handling fee of 2% per month will be charged until sale or forfeiture due to debt. Since this rifle is custom to your specifications, we can not predict when or if that sale will occur, but we will do our best.

Ballard Shipping Procedures

New Rifles – From Ballard

All new rifles will be shipped to the FFL (Federal Firearm License) holder which has previously sent us an original signed copy of their license. The firearm will be insured to its’ full replacement value. Suitable containers must be used for shipping. If you wish to supply your own, please ship to us when you send your final payment. Your new rifle will be bubble wrapped and placed in a hard cover case. This case will be enclosed in a box (cardboard or other) acceptable to the carrier. All shipping is 2nd day air and requires an adult signature.

Customer Rifle – To Ballard

Please package you rifle securely in a hard cover case and take it to your local carrier store, (UPS, FEDEX, DHL, etc). Insure your rifle for its replacement or intrinsic value! Ship to:
Ballard Rifle & Cartridge Company, Inc.
9562 Sand Lake Hwy
Onsted, MI 49265

Customer Rifle – From Ballard

Since the owner shipped the rifle to us, we may ship it directly back to the owners address. This will be done by 2nd day air and MUST be signed for by an adult. Each rifle will be individually bubble wrapped, placed in its own hard sided case, boxed, and sent insured for the amount YOU specify.

Ballard Rifle Warranty Information

BALLARD RIFLE & CARTRIDGE COMPANY, Inc.
9562 Sand Lake Hwy
Onsted, MI 49265
1-866-99-RIFLE (1-866-997-4353)

*Limited Warranty*

Ballard Rifle & Cartridge Company, Inc. endeavors to construct the highest quality rifles, parts, and cartridges.

To the original owner:

"We stand behind every rifle we make."

We will repair or replace, at our discretion, original metal parts found to be defective in materials or workmanship, parts and labor included for a period of one (1) year from the date of purchase by the original owner. Wood, being a product of nature and affected by nature its entire life, is guaranteed to the customer's satisfaction at delivery only. Shipping charges, including but not limited to insurance, packaging, COD, etc, are not included as part of this warranty. Such warranty service will be provided only if original ownership can be determined by company records. An annual extended warranty is available, and recommended, through our "STRIP and CLEAN" program. Send us your insured firearm in original packaging, (or better), with the appropriate surcharge, and we will thoroughly clean, inspect and replace metallic components as needed, assuring you another year of customer satisfaction. The strip and clean option MUST be completed within the first calendar year to extend to the next. Any missed period of warranty coverage will terminate the program and repair issues henceforth will be at the customer's expense.

This warranty does not cover defects or damage caused by: 1) unreasonable use; 2) failure to provide proper care or maintenance; 3) failure to comply with instructions in the owner's manual including improper installation of original Ballard® parts by the owner or his agent; 4) normal wear and tear for the degree of use; 5) rust or corrosion; 6) obstructions in the barrel; 7) excessive use; 8) improperly reloaded or remanufactured ammunition. This warranty does not cover any claims made by the second or subsequent owner of any Ballard® product.

ANY UNAUTHORIZED ALTERATION OR MODIFICATION OF THE FIREARM WILL VOID THIS WARRANTY. BALLARD RIFLE & CARTRIDGE COMPANY, INC. SHALL NOT BE RESPONSIBLE FOR ANY CLAIMS INVOLVING THIS FIREARM THAT RESULT FROM THE USE OF FAULTY, NON-STANDARD, IMPROPERLY REMANUFACTURED OR IMPROPERLY RELOADED AMMUNITION.

There are no other warranties or guarantees, expressed or implied, made by Ballard Rifle & Cartridge Company, Inc., on this rifle. The sole and exclusive liability of Ballard Rifle & Cartridge Company, Inc., and/or its authorized dealers, affiliates, or agents pursuant to this warranty will be for repair or replacement of the defective part. Incidental or consequential damages are expressly excluded hereunder.

Ballard Rifle & Cartridge Company, Inc., its authorized dealers, affiliates, or agents, will not be liable under this warranty, nor under any state or federal law, or the common law or otherwise for any damage or failure, including personal injury, result from such use and or alteration. This warranty gives you specific legal rights and you may also have other rights, which may vary from state to state.
For warranty parts, service or information contact your Dealer or Ballard Rifle & Cartridge Company, Inc. directly at:

Ballard Rifle & Cartridge Company, Inc.
9562 Sand Lake Hwy
Onsted, MI 49265
1-866-99-RIFLE (1-866-997-4353)
www.ballardarms.com

Ballard Rifle & Cartridge Company, Inc. rifles are delivered with the understanding that Ballard Rifle & Cartridge Company, Inc. assumes no responsibility for its resale or safe handling. It can be considered a dangerous weapon if mishandled, abused, or if the safety instructions are ignored. Ballard Rifle & Cartridge Company, Inc. assumes no responsibility for physical and/or psychological injury or property damage resulting from its use.

This warranty is lieu of all warranties of merchantability, fitness for purpose or other warranties express or implied. Replacement of defective merchandise, in the manner and for the period of time provided above shall constitute fulfillment of all liabilities of Seller to Buyer whether based on contract, negligence or otherwise with respect to or arising out of such merchandise. Seller makes no other warranties of any kind, express or implied and Buyer assumes all risk and liability resulting from the use of the merchandise, whether used singly or in combination with other goods. Seller shall not be liable for special, indirect, or consequential damages. The remedies set forth in this instrument are exclusive, and the liability of Seller with respect to any contract or sale or anything done in connection therewith, whether in contract, in tort, under any warranty, or otherwise, shall not, except as expressly provided herein, exceed the price of the merchandise or part on which such liability is based.